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hi guys my name is mohammad shakira and i am the owner of an accounting firm in toronto canada called mat solution today im going to show you how to cancel a payment for a customer invoice so the first thing you need to do is go and look for that invoice uh so you go into sales go into customers look for that customers usually you know in in your company books you will have multiple customers you can search your customers from the search bar or you can just select the customer from here if you can see it right so for example this is the customer and then you need to find out that invoice for which the payment has been recorded erroneously recorded and you need to delete the payment so uh for example this is the invoice which has already been paid and the payment recorded is incorrect so the two ways we can we can delete the payment the first one is you click on that invoice so it will show you the payment here which has been made which you need to delete so on this blue section when y
