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well hello and welcome to a customer sure seminar on the best way to design a customer feedback strategy thank you very much for sparing a few minutes to join us uh were going to make a start were going to try and run uh crisply for 30 minutes i know everybodys busy uh and you might be waiting for your your sandwiches so well crack on and uh uh as you say well try and run time as best we can my names guy lets im founder of custom assure we set the business up in 2010 and over the last 10 years weve helped our clients implement our software now in hundreds of companies around the world and along the way weve picked up some useful ideas that wed like to share a tiny bit of background before 2010 i was head of customer services in a a great big ftse 100 company um where im actually embarrassed to say that we went about measuring customer satisfaction in a very wrong-headed way but dare i say its actually quite a common way um that was until some talented people in my departm
