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THANK YOU SO MUCH FOR CHECKING IN THIS MORNING. WE HOPE YOU ARE BACK TO NORMAL MONDAY. A SUBURBAN HOMEOWNER ACCUSES A WARRANTY COMPANY OF RENEGING ON HIS PROMISE. WE HAVE THE CAUTIONARY TAIL OF MAN FIGHTING TO GET HIS FURNACE FIXED. REPORTER: IMAGINE NEVER PAYING FOR COVERED HOME REPAIRS AGAIN. IT IS THIS KIND OF ADVERTISEMENT FROM CHOICE HOME WARRANTY ALONG WITH SCORES OF FIVE STARS REVIEWS. THE STAFF IS PROFESSIONAL. REPORTER: THAT CONVINCED HIM TO BUY A PACKAGE. ALL WAS WELL UNTIL HIS FURNACE WENT OUT. IN THE WINTER THAT IS A BIG PROBLEM. REPORTER: HE IMMEDIATELY DISPATCHED A REPAIR MAN. HE TIGHTENED SOME HOSES. REPORTER: HE TOOK PHOTOS OF THE PUDDLES UNDER HIS FURNACE. THEY DID NOT FIX IT. REPORTER: JOHN IS THE CONTRACTOR HIRED TO DO THE MAINTENANCE OF HIS FURNACE. HE CONCLUDED A PART NEEDED TO BE REPLACED AND IT WOULD COST $1300. HE WAS SURE CHOICE WOULD REIMBURSE HIM BUT IN THE E-MAIL THE COMPANY INDICATED THE MALFUNCTION WAS DUE TO RUST AND CORROSION CONCLUDING WE ARE NOT RESP
