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Simon, Ariel, and Akib from ServiceNow are creating videos to answer common customer questions. They are focusing on service catalog items and the checkbox variable. The checkbox variable is a simple control that can be added to a catalog item. Akib demonstrates how to create a new checkbox variable in the catalog item for an Apple iPhone 5. By changing the field to a checkbox and setting the question and backend name, a checkbox can be rendered on the catalog item.