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A Master Service Agreement (MSA) is a contract between two parties that outlines their responsibilities and expectations, aiming to streamline the contract process and simplify future agreements. The MSA specifies applicable services, confidentiality terms to protect company secrets, delivery requirements detailing who delivers what and when, and dispute resolution mechanisms for resolving conflicts. It also addresses the geographic locations where services will be performed and outlines intellectual property rights regarding ownership and usage of patents. MSAs may also be referred to as Service Level Agreements (SLAs).
