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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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You can add or remove an authorised representative by: Phone: 13 22 00. Email: enquiries@support-team.telstra.com and put 'Update account details' in the subject line. Your request must be on company letterhead or be sent from a company email in order to be accepted. Fax: 1300 556 737. Mail: Telstra Customer Support.
How do I change my primary email address in Telstra Apps... Log in to Telstra Apps Marketplace. Select Your Name at the top of the page, then select My Settings. Enter your new email address in the field provided. Select Save from the bottom of screen. We will send you an email to verify your email address.
Changing ownership of a mobile number requires consent from both the current account holder and the person taking ownership. Both parties need to provide sufficient proof of identity. You can initiate the change of ownership online, in-store or over the phone.
The easiest method of transfer is by visiting a physical store for your provider. If you purchase the new phone at a provider storefront, they can make the transfer on the spot. Otherwise, bring both phones to your service provider and ask to activate the new phone on your plan.
A Telstra ID is the username and password you use to access and manage your Telstra services online.
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People also ask

You must be the Legal Lessee, Full Authority or Authorised Representative, as listed on your Telstra account, to sign and approve this Change of Ownership or Transfer of Lease form. Please ensure you can be contacted on the contact number and email address you provide below after the transfer has taken place.
Porting your phone number can take anywhere from a couple of minutes to a couple of days and is dependent on both the carriers your moving from and to, and the amount of numbers you are porting. With Telnyx you can have 1 number ported in under 30 minutes and bulk numbers ported in a couple of days.
You must be the Legal Lessee, Full Authority or Authorised Representative, as listed on your Telstra account, to sign and approve this Change of Ownership or Transfer of Lease form. Please ensure you can be contacted on the contact number and email address you provide below after the transfer has taken place.
The easiest method of transfer is by visiting a physical store for your provider. If you purchase the new phone at a provider storefront, they can make the transfer on the spot. Otherwise, bring both phones to your service provider and ask to activate the new phone on your plan.
Yes, you can. If you move from one network to another then you need to ask your old network for a PAC code, and give it to your new network within 30 days. Your new network will port your mobile number over to your new SIM.

telstra change of ownership online