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During your stay, OSHC will cover you and your family for visits to the doctor, some hospital treatment, ambulance cover and limited pharmaceutical medicines.
To start the refund process, contact Allianz Global Assistance by email, phone, or online: Email: eventservice@allianzassistance.com. Online: https://www.allianztravelinsurance.com/file-a-claim. Phone (Available 24/7): (800) 284-8300.
The Department of Health advises that you can switch OSHC funds at any time, but that you may incur a refund processing fee if you do so. If you switch funds midway through your current policy, you will be entitled to a refund if you paid your initial premium in advance.
Generally, OSHC covers the total cost of your stay and treatment as an in-patient in a shared ward of a public hospital. As a patient in a public hospital, your doctors will be nominated by the hospital.
International students undertaking formal studies in Australia, and their dependents (for example, spouses and children under 18 years old), must obtain OSHC. It includes cover for visits to the doctor, some hospital treatment, ambulance cover and limited pharmaceuticals (medicines).
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You can request a refund of your OSHC for the following reasons: You paid for cover but are not coming to Australia. You have been studying in Australia and your student visa was not extended, was cancelled or a renewal/extension was refused. You are no longer on a student visa.
For OSHC refunds, you will need to apply through your health cover provider. If your policy is with Medibank please contact them directly by emailing oshc@medibank.com.au or within Australia phone 134 148. If your policy is with Allianz Care you can apply for a refund by completing the Allianz Care refund form.
What if I need to change the dates of my OSHC? If you purchased your OSHC through your institution, an education agent or from our website, you can change the dates of your policy by contacting us: email: oshc@allianzcare.com.au.
The cost of OSHC differs depending on the type of cover required. The lowest cost of minimum cover is AUD$478 for 12 months of singles cover, $2,600 for 12 months of couples cover and $4,200 for 12 months of family cover (as of September 2021).
Medibank OSHC can only refund the unused portion of your premium if one of the following circumstances occur: You are obliged to cease studies in Australia and return home. Your student visa has been cancelled or your visa status changes.

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