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Call our customer service center to determine if the service you are requesting requires pre- certification. VO: A Letter of Authorization allows Aetna to make sure you're getting the right treatment, and then to assess that treatment before services are received or costs are incurred.
If your health or disability benefits have been denied, Aetna may have claimed the following: The procedure is merely cosmetic and not medically necessary. The treating physician is out of network or out of plan. The claim filed was for a medical condition that isn't authorized or covered.
Call our customer service center to determine if the service you are requesting requires pre- certification. VO: A Letter of Authorization allows Aetna to make sure you're getting the right treatment, and then to assess that treatment before services are received or costs are incurred.
A 2011 report sampling data from states across the US found that patients were successful 39-59% of the time when they appealed directly to the insurance provider (called an internal review), and 23-54% of the time when appealing through a third party (an external review) \u2013 the step taken when the internal review still ...
You or your doctor may ask for an "expedited" appeal. Call the toll-free number on your Member ID card or the number on the claim denial letter. If your plan has one level of appeal, we'll tell you our decision no later than 72 hours after we get your request for review.
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People also ask

If your health or disability benefits have been denied, Aetna may have claimed the following: The procedure is merely cosmetic and not medically necessary. The treating physician is out of network or out of plan. The claim filed was for a medical condition that isn't authorized or covered.
Timeframes for reconsiderations and appeals Dispute levelDoctor / provider submission timelineAetna response timeframeAppealsWithin 60 calendar days of the previous decision.*Within 60 business days of receiving the request. If additional information is needed, within 60 calendar days of receiving that information.1 more row
Whether you're insured by a plan that kicks out many claims or only a few, it may pay to appeal. The study found that consumers were successful in appeals filed with insurers in 39 percent to 59 percent of cases. When they appealed to an independent reviewer, consumers prevailed roughly 40 percent of the time.
If your health insurer refuses to pay a claim or ends your coverage, you have the right to appeal the decision and have it reviewed by a third party. You can ask that your insurance company reconsider its decision. Insurers have to tell you why they've denied your claim or ended your coverage.
By filing an internal appeal, you are requesting your health plan to review the denial decision in a fair and complete way. You have up to six months (180 days) after finding out your claim was denied to file an internal appeal.

aetna provider dispute form