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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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PPOs may cost more than other health plans, but the greater expense can come with greater network benefits. If youre given the option to choose the type of traditional group health plan youve covered under and want a plan that gives you more flexibility, a PPO plan is an excellent option to get the care you need.
PPO (preferred provider organization) PPO plans let you see any provider you prefer in HMSAs network of participating providers . You can also see nonparticipating providers , but they may charge more than participating providers.
For help or information, please call HMSA Customer Service or go to our Plan Web site at . Calls to these numbers are free: Current members may call 1 (800) 776-4672. Prospective members may call 1 (800) 618-4672.
HMSA may be able to help with your travel expenses so that you can get the care you need. HMSAs Care Access Assistance Program offers air travel reimbursement to HMSA members to travel to another island for specialty care when that care isnt available on their home island.
PPOs Usually Win on Choice and Flexibility If flexibility and choice are important to you, a PPO plan could be the better choice. Unlike most HMO health plans, you wont likely need to select a primary care physician, and you wont usually need a referral from that physician to see a specialist.
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If you have a complicated claim question or concern, you can call HMSAs Customer Relations at (808)948-6330 on Oahu or 1(800)790-4672 toll-free on the Neighbor Islands.
A PPO plan is designed to give you more flexibility in choosing which health care providers you see. Care is typically more affordable if you stay in-network. But if you have a doctor you prefer to see, it might be easier to visit him or her with a PPO plan.
HMSA members have access to the largest health provider network in Hawaii and more than 500,000 preferred Blue Cross and Blue Shield providers nationwide and across the globe.
You can print the Prescription Reimbursement Claim Form from My Account on hmsa.com. You can also request copies by mail or in person. Use the Prescription Reimbursement Claim Form to request reimbursement for prescription drugs. Your dental claims information is accessible online through My Account on hmsa.com.
HMO plans dont usually have benefits for routine care on the Mainland while traveling, but if youll be temporarily living away from Hawaii for more than 90 days, you may be eligible for our Guest Membership program. How to find a participating provider on the Mainland.

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