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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I contact Sun Life Canada?

Sign in at www.sunlife.ca/member or call 1-877-521-8805. (8:30 a.m. - 4:30 p.m. ET) from Monday to Friday.

How long do I have to submit a claim to Sun Life?

Claims must be received by Sun Life no later than December 31 of the year following the calendar year in which the expenses were incurred. For example, if you incurred expenses in July 2019, you have until December 31, 2020 to submit your claim.

How do I get Explanation of Benefits Sun Life?

Starting December 5, 2021, they'll see their explanation of benefits (EOB) for recent claims on the my Sun Life mobile app. Right now, the EOB only appears when they're using mysunlife.ca. This update will put more of the information they want at their fingertips.

How do I submit documents to Sun Life?

Submit outstanding. claims with the. my Sun Life. mobile app. Sign in to the my Sun Life mobile app using your. access ID and password or Touch ID. At the bottom of the screen select Documents. Select Benefits. ... Call 1-800-361-6212 any business day from. 8 a.m. to 8 p.m. ET. If you don't have the. my Sun Life mobile.

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