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Gary P. Jenkins was appointed by Mayor Eric Adams as the Commissioner of the New York City Department of Social Services (DSS), which oversees both the Human Resources Administration (HRA) and Department of Homeless Services (DHS) in January of 2022.
The Division of Shelter Oversight and Compliance (DSOC) is responsible for the certification and inspection of publicly funded homeless shelters for families and adults throughout New York State.
For the most immediate response, New Yorkers who see individuals they believe to be homeless and in need should contact 3-1-1 via phone or mobile app and request outdocHub assistance. You should call 911 if the individual appears to pose an immediate risk to themselves or others or there is criminal activity.
Dial 311 or visit 311 Online to report an individual who is living on the streets, or to find prevention/shelter programs near you.
To request outdocHub for a homeless person, you can call 311 or send a request through the app. Many CB6 residents find that using the 311 App is the fastest and easiest way to offer assistance to a homeless person. Download the free 311 App here.
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For decades, New York has had a right to shelter, meaning that anyone who does not have a roof over their head can get one through the city-run homeless shelter system.
The Office of the Ombudsman can be docHubed by phone at 800-994-6494, or via email at ombudsman@dss.nyc.gov.
The Emergency Solution Grants (ESG) Program is a formula funded program that provides funding to assist homeless individuals and families living on the street. The ESG Programs goal is to provide shelter, essential services and rapid re-housing to prevent homelessness.
Complaints about homeless shelters are only accepted by phone through the 311 Call Center. Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.
To request outdocHub for a homeless person, you can call 311 or send a request through the app. Many CB6 residents find that using the 311 App is the fastest and easiest way to offer assistance to a homeless person. Download the free 311 App here.

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