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The document provides a detailed guide on how to file a claim with UPS Freight for lost or damaged shipments. It outlines the necessary steps, including determining the loss amount, completing a claim form, and submitting supporting documents within nine months of delivery. The claims process is explained, including acknowledgment timelines and contact information for assistance. It emphasizes the importance of proper documentation and communication throughout the claims process.

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What should I do if UPS lost my package?

UPS lost packages: Call 1 (800) 742-5877 \u2013 speak with customer service for a tracking update. Ask neighbors if they received the package. Wait 24 hours after the expected delivery date and time to file a claim. Start a claim with UPS here. . .

How much does UPS reimburse for lost package?

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.

How do I get a refund from UPS for lost package?

You can request a refund if UPS doesn't attempt to deliver your package by the guaranteed time and date. You can choose any of the following options to request your refund: Call UPS customer support at 1-800-742-5877 and request a refund. Log in to UPS Billing Center and choose the Request a Refund option.

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What do I do if UPS loses my package?

Here's how to do it: Provide Some Details About the Package. This can be the package's tracking number, weight or contact information for the recipient. Let Us Know Your Role in the Claim. Indicate your relationship to the package. ... Support Your Claim With Additional Documentation. ... Submit Your Claim.

How long does a UPS claim investigation take?

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.

What happens if UPS loses your package?

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

What happens when you submit a claim to UPS?

Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

How do I follow up on a UPS claim?

You can use the Email UPS form to request information on the status of your claim. Provide your name and email address, select Next, and complete all required fields before sending the email.

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