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How long is Navy Federal fraud?

A: Investigations can take up to 90 days from the date of your claim; however, you may be able to contact the merchant directly to resolve your dispute sooner. Cases tend to be resolved faster when members provide documentation supporting their claim against the merchant.

How does Navy Federal handle fraud claims?

If you suspect you're a victim of fraud or identity theft, call us immediately on our 24-hour service line at 1-888-842-6328. With our Zero Liability policy, you won't be responsible for any confirmed unauthorized card charges.

Will Navy Federal call me about fraud?

Navy Federal will never call you to ask for your one time passcode! Scammers may call you impersonating your bank, credit union, the government or a well-known company. Some even Caller ID profiles so you think the call is legitimate.

What phone number is 888 842 6328?

Contacting Navy Federal If you supplied personal information via email, phone, social media, or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328.

How long does a Dispute take with Navy Federal?

Dispute investigations can take up to 120 days from the date of your claim; however, you may be able to contact the merchant directly to resolve your dispute sooner. Cases tend to be resolved faster when members provide documentation supporting their claim against the merchant.

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How does Navy Federal handle fraud claims?

If you suspect you're a victim of fraud or identity theft, call us immediately on our 24-hour service line at 1-888-842-6328. With our Zero Liability policy, you won't be responsible for any confirmed unauthorized card charges.

Does Navy Federal have purchase protection?

The kind of coverage you receive: Most items you purchase entirely with your covered card are covered if damaged or stolen within ninety (90) days from the date of purchase as indicated on your covered card's receipt. Items you purchase with your covered card and give as gifts also are covered.

What number does Navy Federal text from?

Message frequency depends on account settings. To get help with mobile banking, text HELP to 4NFCU (46328) or call us toll-free at 1-888-842-6328.

Does Navy Federal have buyer protection?

The Zero Liability policy only covers transactions that have been confirmed by Navy Federal as fraudulent and that are reported to Navy Federal in a timely manner. You must report suspected fraud as soon as possible.

How long do you have to dispute a charge with Navy Federal?

Fraudulent debit transactions must be reported to Navy Federal within 60 days of the statement date.

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