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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Is 611 an automated number?

Self-service options in the automated call system Dial 611 from any T-Mobile device and use short phrases with the automated call system to make payments, get usage balances, and more. Call 1-800-866-2453 or check out the contact us page for more ways to reach us.

How do I talk to a live person at Metro by T-Mobile?

If you need to get in touch with T-Mobile's customer care or technical support, simply dial 611 from your T-Mobile phone, or call the number below. T-Mobile's customer care is available 24/7!

How can I contact Metro PCS customer service?

If you call our toll-free number (1-800-937-8997) from a different phone, just enter your T-Mobile phone number when prompted and we'll route you to your Team of Experts.

How do you talk to customer service?

Maintaining a consistent tone Think of tone on a spectrum. Take the examples above: \u201cAnything else?\u201d and \u201cWhat else can I help you with?\u201d ... Use positive language. ... Be brief but not brusque. ... Reply in a timely manner. ... Always use your customer's name. ... Talk their talk. ... Be careful with jokes. ... Create a support style guide.

Can I see my call history with Metro?

Every Metro PCS account has the capability to track phone calls and view call history.

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What is the 1 800 number for Metro?

If you need to get in touch with T-Mobile's customer care or technical support, simply dial 611 from your T-Mobile phone, or call the number below. T-Mobile's customer care is available 24/7!

Is 611 a customer service?

If you need to get in touch with T-Mobile's customer care or technical support, simply dial 611 from your T-Mobile phone, or call the number below. T-Mobile's customer care is available 24/7!

Is 611 a customer service?

Up to 3 months of call history. Call detail can be added today through MyAccount or by dialing 611 from your MetroPCS phone. How do I access my Call detail feature? The Call Detail information can be accessed through MyAccount under the Usage tab.

What happens if I dial 611?

Here's How: Just dial 6-1-1 from any Consumer Cellular phone to speak to a customer service representative. It's free and you won't be charged valuable cell phone minutes! Check back next week for our latest iPhone tip.

Can you check text history on MetroPCS?

Choose "Recent Activity," then select "Data." The text and data information loads onto the screen. Next to each sent and received text is the exact time and the phone number it was sent to.

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Got questions?

Is 611 an automated number?

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How can I contact Metro PCS customer service?

How do you talk to customer service?

Can I see my call history with Metro?

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What is the 1 800 number for Metro?

Is 611 a customer service?

Is 611 a customer service?

What happens if I dial 611?

Can you check text history on MetroPCS?

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