Icasa complaints form 2026

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The document is a complaints form from the Independent Communications Authority of South Africa (ICASA) designed for consumers to report issues with service providers such as Telkom, Vodacom, MTN, and others. It requests specific details about the complaint, including personal information and a brief description of the issue, along with the resolution sought.

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Click ‘Get Form’ to open the icasa complaints form in the editor.
Begin by entering the name of the service provider you are complaining about, such as Telkom or Vodacom, in the designated field.
Provide your account number with the service provider to help identify your account.
Input any reference number you received when you initially lodged your complaint with the service provider.
If applicable, include a tracking number for any postal complaints related to this issue.
Fill in the telephone or cell phone number that pertains to your complaint.
Complete your personal details including your name, surname, physical address, and postal address along with the postal code and province.
Enter your contact telephone number and email address for follow-up communication.
Specify the date of filling out this form.
In the provided space, briefly describe your complaint and state the resolution you are seeking.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is the process of customer complaints?

Your procedure could include the following steps. Listen to the complaint. Thank the customer for bringing the matter to your attention. Record details of the complaint. Get all the facts. Discuss options for fixing the problem. Act quickly. Keep your promises. Follow up.

How do I make a customer complaint?

Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]

How to lodge a complaint with Vodacom South Africa?

Consumer contact Vodacom Repair call centre. Call us on 082 1944. Vodacom Fibre. Call us on 082 1904. Data Support. Call us on 082 135. Cancellations. Call us on 082 1958. Sales and upgrades. Call us on 082 17844. Vodacom Corporate. Call us on 082 1940.

How to make a customer complaint?

Contact the company about your complaint Then send it to: A salesperson or customer service representative. Search for a companys customer service contact information on their website. Look for links that say contact us, customer service, about us, or privacy statement.

How to file a complaint as a customer?

How one registers his / her Grievance? Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 or 1915 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.

icasa complaint form

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Where to report customer complaints?

Contact the Office of the Consumer Protector to lodge your complaint. The toll-free Call Centre number is 0800 007 081.

How do I make a complaint against MTN?

In addition, as MTN is a member of the Consumer Goods and Service Ombudsmen, the customer can send an e-mail to compaints@cgso.org.za or info@cgso.org.za or call 0860 000 272. Please note: You should go through the issue handling procedure first before attempting to follow the complaints handling procedure.

What is an example of a customer complaint?

What are common customer complaint examples? Businesses should be prepared to handle the following examples of customer complaints: Product issues: Defective, damaged, or poor-quality products. Slow response times: Delayed customer support or unhelpful service.