Icasa complaints form 2025

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Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444.
Independent Communications Authority of South Africa (ICASA) Private Bag X10, Highveld Park, CENTURION 0169. 350 Witch-Hazel Ave, Eco-Park Estate, CENTURION 0144. 012 568 3000. 012 568 3001. National Government Directory: Independent Constitutional Bodies [ Chapter 9 ]
If you prefer to create a custom complaint form, include these key elements: Customer information fields for name, email, phone number. Complaint details text box for date, time, and location of the incident. Issue description text box for a detailed explanation of the problem.
It defines complaints, lists types of complaints (critical, major, minor), and sources of complaints (internal, external, verbal, written).
Make a formal complaint If the issue is still not resolved, you should put your complaint in writing (letter or email) stating all the facts of the case so far. You should include any relevant documents that support your complaint (copies only).

People also ask

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
The NCC is introducing an e-Services portal that allows consumers to lodge complaints against alleged contraventions of the Consumer Protection Act (CPA) by suppliers. Consumers will need to have a registered and approved profile to be able to file their complaints on the portal.

icasa complaints contact details