Icasa complaints form 2025

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The document is a complaints form from the Independent Communications Authority of South Africa (ICASA) designed for consumers to report issues with their service providers. It requests detailed information about the complaint, including the service provider's name, account number, and personal contact details, as well as a brief description of the complaint and the resolution sought.

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How do I report to Icasa?

Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444.

How do I contact ICASA?

Independent Communications Authority of South Africa (ICASA) Private Bag X10, Highveld Park, CENTURION 0169. 350 Witch-Hazel Ave, Eco-Park Estate, CENTURION 0144. 012 568 3000. 012 568 3001. National Government Directory: Independent Constitutional Bodies [ Chapter 9 ]

How to write a customer complaint form?

If you prefer to create a custom complaint form, include these key elements: Customer information fields for name, email, phone number. Complaint details text box for date, time, and location of the incident. Issue description text box for a detailed explanation of the problem.

What are the 4 types of complaints?

It defines complaints, lists types of complaints (critical, major, minor), and sources of complaints (internal, external, verbal, written).

How do I send an official complaint?

Make a formal complaint If the issue is still not resolved, you should put your complaint in writing (letter or email) stating all the facts of the case so far. You should include any relevant documents that support your complaint (copies only).

icasa complaint form

Icasa complaints form pdf download Icasa complaints form pdf Icasa complaints form online Icasa complaints form download Icasa complaints form south africa Icasa complaints form south africa pdf ICASA complaints contact details Where to report consumer complaints

Where is the best place to complain about a company?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

Where can I complain about bad service?

The NCC is introducing an e-Services portal that allows consumers to lodge complaints against alleged contraventions of the Consumer Protection Act (CPA) by suppliers. Consumers will need to have a registered and approved profile to be able to file their complaints on the portal.