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Click ‘Get Form’ to open the bdo dispute form in the editor.
Begin by filling out the CUSTOMER INFORMATION section. Enter your name, card number, email address, telephone number, and mobile number clearly.
Next, move to the TRANSACTION DISPUTE DETAILS. Specify the transaction date, post date, and amounts in both PHP and foreign currency as applicable.
Select one category that best describes your dispute. Ensure you provide all necessary supporting documents for your claim.
In the description area, provide a complete account of your dispute along with any attempts made to resolve it with the merchant.
Finally, review all information for accuracy before signing and dating the form. Submit it via fax or email within 60 days of posting.

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How do I report a dispute on BDO?

For disputes on lost/stolen cards or BDO online banking transaction, please call contact center hotline at (02) 8888-0000 for immediate blocking of accounts and replacement of cards.

How do I report a transaction dispute?

Complaint --Select Nature of transaction-- Person to person. Person to merchant Nature of transaction. --Select Issue Type-- Amount debited but not credited to beneficiaries account. Comments. Provide brief about your issue. Transaction ID * Please enter your 12-digit transaction reference number.

Is there a BDO dispute deadline?

All transactions reported beyond 60 days from the posting date will no longer be accommodated and will be considered true, accurate and binding upon you. You will be advised of the final disposition via a letter, SMS or call out within 90 calendar days from receipt of the transaction dispute form.

Can I get my money back if I dispute a transaction?

Generally, youll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.

What is the BDO dispute form used for?

The PH BDO Cardholder Transaction Dispute Form is a document that allows cardholders to formally dispute transactions made on their BDO credit or debit cards that they believe are unauthorized, erroneous, or fraudulent.

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