Bdo dispute form 2025

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The document is a Cardholder Transaction Dispute Form that outlines the process for customers to report and dispute unauthorized or incorrect transactions on their credit card. It requires complete customer information and details of the disputed transaction, along with supporting documents. The form must be submitted via fax or email within 60 days of the transaction posting date, and it includes various categories for different types of disputes. Additionally, it provides terms and conditions regarding the dispute process.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to file a complaint in BDO?

Contact us BDO Corporate Center: 7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000. BDO Contact Center: Hotline: (+632) 8888-0000. callcenter@bdo.com.ph.

What is a bank dispute form?

A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. This is also known as a chargeback. Chargebacks are a means of protecting consumers against fraud.

How do I email BDO for a refund?

You may request for cancellation or a refund of transaction by sending an email to bdocheckout@bdo.com.ph or call BDO Merchant Services Hotline.

What happens when you file a dispute with your bank?

Banks review transaction information, merchant details, and evidence submitted by both the cardholder and the merchant to determine which party is at fault. If the cardholder is at fault, the transaction remains on their credit or debit card statement.

How do I raise a bank transaction dispute?

If you or your supplementary cardholders dont recognise a transaction, make sure to follow the below steps: Put a permanent block on your card right away through Mobile or Online Banking. This can be done within seconds. Call our 24/7 dedicated line at +971 600 54 0000 and raise a dispute with our Call Centre agent.