Ivr service request form - Safaricom 2026

1. Click ‘Get Form’ to open it in the editor.
2. Begin by entering the date at the top of the form. This helps track when your request is submitted.
3. Fill in your name under 'Requested By' and specify your department to ensure proper routing of your request.
4. Provide detailed service provider information, including the company/organization name and E1 server location and number.
5. Indicate the calls charged per minute by filling in the IVR code number and associated costs, including drop charges and VAT.
6. Tick the appropriate boxes for subscribers who will use the service, selecting either Prepaid or Postpaid options.
7. Complete the timelines section by entering the date of submission, proposed testing date, and commercial launch date.
8. Review all entries for accuracy before submitting to ensure comprehensive information is provided.

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