Vodafone hardship contact number 2025

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The document is a financial hardship assistance application form from Vodafone Hutchison Australia, aimed at helping customers who are struggling to pay their accounts. It outlines the process for applying for assistance, including providing personal and financial details, describing the hardship situation, and proposing a payment arrangement. The document emphasizes that any assistance provided does not constitute financial advice and warns against false representations. It also assures applicants of privacy regarding their information.

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Click ‘Get Form’ to open the vodafone hardship contact number application in the editor.
Begin by filling out the 'Applicant’s Details' section. Enter your account number, mobile numbers, family name, given names, date of birth, and address. Ensure all information is accurate for a smooth process.
Proceed to the 'Employment' section. Indicate if you are currently employed by selecting 'Yes' or 'No'. If employed, provide your employer's details and income after tax per fortnight.
In the 'Description of Financial Hardship' section, clearly explain your circumstances that have led to financial difficulties. This helps Vodafone understand your situation better.
Next, outline your proposed payment arrangement during this hardship period. Be honest about what you can afford to pay.
Complete the 'Financial Details' section by listing your assets and liabilities. This includes home value, mortgage loans, personal loans, and any other financial obligations.
Finally, review all entered information for accuracy before signing and dating the declaration at the end of the form.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Can you delay a Vodafone bill?

Youll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension. We charge $15 for a late payment.

How long until Vodafone cut me off?

If you then fail to make any chargeable outbound activity from your account within 90 days from the date of the SMS, we will disconnect your mobile equipment and you will lose any credit held on your account.

What is Vodafone financial hardship policy?

Vodafone considers financial hardship to be a situation where a customer, not-for-profit organisation, or business* is, or may be, unable to discharge their financial obligations owed to us or is experiencing other financial difficulties, and that customer or organisation considers they can discharge their financial

What happens if I cant pay my phone bill with Vodafone?

Our disconnection policy is outlined in our Airtime agreement which you will have received when you joined the Vodafone network. If you are a pay monthly customer and you dont pay your bill or exceed your credit limit, we reserve the right to stop you making outgoing calls (except calls to the emergency services).

What happens if I dont pay Vodafone?

You will be referred to our debt collection agents to commence action if you dont pay your final bill by the due date. Were entitled to recover from you the cost of pursuing your debt. This cost may be up to 25% of the balance on the account being referred.

vodafone collections contact number

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Can I get an extension on my Vodafone bill?

You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone. Youll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension. We charge $15 for a late payment.