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How do I submit a FedEx claim?

With FedEx Claims Online, you can log in, create a claimor claimsand submit it. Theres no need to call customer service or send faxes, snail mail, or email. Log in to your FedEx account to autopopulate claim information. That means no more scrambling to find shipment details like tracking numbers.

How do I get compensation from FedEx?

You can file a claim online for a FedEx Express, FedEx Ground, or FedEx Freight shipment thats damaged, lost, or missing contents. Youll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

How much does FedEx pay for claims?

When a claim is filed and approved, the wholesale cost will be reimbursed up to the limit of $100 per package plus any shipping charges that have been invoiced and paid. Only the party directly paying the shipping charges to FedEx may file a claim to recover the loss.

Does FedEx compensate for delays?

In cases of significant delays, you may be eligible to file a claim or request a refund. To file a claim: Visit the FedEx claims website by selecting Support and File a Claim from the dropdown. Provide the tracking number and claim type.

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