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P. O. Box 256 Pittsburgh PA 15230 I f you fax your claim you will receive a confirmation letter by return fax. 31581PL 1/09 Claim Form For lost or damaged U.S. or international shipments Sender or Shipper s Name / Contact Recipient s or Consignee s Name / Contact Company Address City State / Province Country ZIP / Postal Code Phone Fax E-Mail Tracking or Freight Bill Numbers Shipment Information Loss Complete Partial Additional tracking numbers for this claim request allowed must have same send ...

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How long does it take FedEx to respond to a claim?

How long will the claim resolution process take? Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.

How do I contact a FedEx claim?

Call customer service at 1.800. GoFedEx 1.800. 463.3339. Complete a claim form and e-mail, fax or mail it (see step 3).

How do I file a claim with FedEx freight?

Submit claim online at: fedexfreight.fedex.com/claim.jsp. Call customer service at 1.866. 393.4585.

How long do I have to file a damage claim with FedEx Freight?

File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

Who files a FedEx claim?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

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How do I email a claim with FedEx?

- Complete the online claim form. Step 2: Add supporting documentation now or after you file. For Freight claims, please send supporting documents to file.freightclaim@fedex.com. Step 3: Submit your online claim form.

Where do I send my FedEx claim?

Via Mail to FedEx; Cargo Claim Dept.;, P.O. Box 256, Pittsburgh, PA 5230. Via E-mail to file.claim@fedex.com. All claims should include: The freight bill number.

How do I contact FedEx about a delivery problem?

To file a complaint, please call customer support at 1.800. GoFedEx 1.800. 463.3339.

How do I file a FedEx claim online?

Step 1: Log in to fedex.com. ... Step 2: Select the File Batch Claims tab and download the template. Step 3: Fill in your claims data and save your file. Step 4: Use the \u201cBrowse\u201d function to select and upload the file. ... Step 5: Review and update your batch claims. ... Step 6: Submit your batch claim.

What does a FedEx claim do?

Once we receive your claim, we'll notify you if we need to inspect your shipment. Be sure to keep any original packaging for inspection, and don't discard it until after your claim is resolved. Read more about how to file a claim and get step-by-step instructions. We have updated our list of supported web browsers.

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