Claim fedex com 2025

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The document provides instructions and FAQs regarding the claim resolution process for FedEx Freight. It outlines who can file a claim, the steps to file a claim, required documentation, timelines for reporting claims, and how to maintain merchandise and packaging during the process. Additionally, it includes contact information for submitting claims and obtaining updates.

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Click ‘Get Form’ to open the claim form in our editor.
Begin by entering the sender's and recipient's information, including names, addresses, and contact details. Ensure accuracy for smooth processing.
In the Shipment Information section, specify the tracking numbers, ship date, number of packages, and weight. This data is crucial for identifying your shipment.
Indicate whether the loss is complete or partial and provide a detailed description of any damages to both outer and inner packaging.
Fill in the claimed amount along with any additional fees such as freight charges. Be sure to include all necessary documentation as outlined in the FAQs.
Review all entered information for accuracy before submitting. Once satisfied, click ‘Submit’ to send your completed form and supporting documents via email or fax.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I submit a claim with FedEx?

Where can I see the status of a claim? Log in to your Claims on fedex.com, then go to the Reports tab. The claims status you see there is associated with the FedEx account number for the shipment.

How to tell if a FedEx email is legit?

Click on the dropdown arrow next to ``To me. It should reveal the senders email. If it has nothing that looks like an official FedEx email then you can be assured its a scam. Share back with us what it is so we can be aware of what addresses they use to scam.