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Click ‘Get Form’ to open the auto repair shop standard operating procedures template in the editor.
Begin by reviewing the 'Greeting/Phone' section. Ensure that your office staff is prepared to answer calls within three rings using the provided script. This sets a professional tone for customer interactions.
Move on to the 'Estimating' section. Here, estimators should determine the type of repair and utilize estimating tools effectively. Make sure to document any special notes regarding customer expectations.
In the 'Selling Repairs' section, focus on building rapport with customers while presenting estimates. Use upselling techniques and ensure all interactions are documented for follow-up.
Finally, navigate to the 'Delivery' and 'Closing' sections. Verify all payment details and ensure that all necessary documentation is completed before closing the RO file.

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What are the 5 components of SOP?

5 Essentials for Every SOP Keep a Clear User Viewpoint. You should always be thinking about your end user when you write an SOP. Format Clearly. As well as being careful with language, process documentation should always use intuitive formatting. Keep Scope in Mind. Observe Roles and Impacts. Seek Authority and Approval.

What are the 4 Cs of auto repair?

Every repair order should include the four Cs. The four Cs of automotive repair are, complaint (or concern), cause, correction, confirm.

What is SOP in the automotive industry?

In the fast-paced world of auto repair, the need for precision and consistency is paramount. Standard Operating Procedures (SOPs) serve as the guiding light for auto repair shops, ensuring that every repair, service, and maintenance task is carried out with the same level of expertise and attention to detail.

What are the 3 Cs of auto repair?

Most car dealers and fixed operations managers are familiar with the three Cs of repair orders: condition, cause, and correction, which are necessary to complete an order correctly.