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How do I talk to a live person at SBTPG?

You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228.

How do I get in touch with TPG?

To contact TPG Professional customer service call 800.779. 7228 for existing customers or 877.901. 5646 for new customers.

How do I know if TPG has my refund?

Taxpayers can now log on to www.taxpayer.sbtpg.com to view the details of their refund disbursement processed by TPG. Details available include refund information and any fees that were withheld from the refund prior to the check issuance or refund processing.

How do I know if TPG received my refund?

If this is your situation, call (800) 304-3107 to see if all or some of your refund is being collected through the Treasury Offset Program.

Is TPG products legit?

To answer your first question, yes, Santa Barbara Tax Products Group (SBTPG) is a legitimate Financial Services Company which operates as a subsidiary of the Green Dot Corporation.

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How long does it take TPG to send refund?

Refunds not paid within 21 days may need additional review and can be delayed even longer. Delays could be caused by the PATH Act if you claimed Earned Income Tax Credit (EITC) and/or Additional Child Tax Credit (ACTC) prior to February 15.

Why would I have a deposit from TPG products?

As soon as the return is acknowledged, 70% of the tax fee advance is issued to tax professionals and service providers via direct deposits. When a refund is issued by IRS, TPG deducts the amount of advance and deposits the remaining amount.

Why did my refund come from TPG?

Both women filed their taxes through Turbo Tax and thought they would get their tax refunds by check. Instead, their money was deposited in Santa Barbara Tax Product Group also known as TPG, which is the bank that processes refunds when you choose to have your tax preparation fees deducted.

What is a TPG refund?

TPG (or SBTPG) is Santa Barbara Tax Products Group, which is an intermediary company that initially receives one's Federal refund if one chose to pay any TurboTax fees out of a Federal refund.

Does the IRS use TPG products?

TPG has successfully processed the single largest IRS deposit of the tax season.

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