ISO 9001:2015, Fifth Edition: Quality management systems-2025

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ISO 9001 requirements Clauses 0 to 3: Introduction, Scope, References, Terms and Definitions. Clause 4: Context of the organization. Clause 5: Leadership and commitment. Clause 6: Planning for the QMS. Clause 7: Support resource management. Clause 8: Operational planning and control. Clause 9: Performance evaluation.
It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).
The 7 elements are: strategy, structure, systems, staff, skills, style, and shared values. Strategy refers to an organizations goals and approach. Structure is how resources are organized. Systems are business processes and technical platforms.
7 key quality management principlescustomer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.
Seven basic elements capture the essence of the TQM philosophy: customer focus, continuous improvement, employee empowerment, quality tools, product design, process management, and supplier quality.
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What organisations need to do in the certification process Get ready for certification. Understanding what ISO 9001 requires is a key step in how to get ISO 9001 certification. Gather documentation. Put your QMS into action. Complete an internal audit. Complete the certification process.
New focus on risk management The 2015 version of the standard introduces a new clause on risk management (clause 6.1 Actions to address risks and opportunities) which builds upon the ISO 9001:2008 section on preventive action.

iso 9001 version 2015 standard pdf free download