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Royal Mail advises customers to claim as soon as possible after an event has occurred to enable enquiries to be made promptly. The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation.
More than a million UK letters a month are being delivered to the wrong house, but few customers bother to complain, according to a new report. About 14.4 million items of post are lost every year, with 60 per cent simply put through the wrong letterbox.
Royal Mail may pay compensation for damage or part loss if an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item, solely as a result of its transmission through the post, and excluding liability for any pre-existing damage.
When a parcel cannot be delivered it will be held in storage at the carrier facilities. If the shipment is held in storage, you, the sender, will have to make the arrangements for the re-delivery within 24 hours.
You should try to contact the seller before you ask Royal Mail for compensation - you'll usually get a better result. You can: ask for a refund or redelivery if the item didn't arrive.
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People also ask

18 days. We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the first delivery attempt. 48 working hours notice is required for a Redelivery.
Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be entertained.
You can still claim the fee refund if we've delivered a Royal Mail Signed For® item without confirming the item has been delivered at royalmail.com/track-your-item. Make your claim here.
If you're worried something you've sent has gone missing, you should: Wait 15 working days \u2013 before that amount of time has elapsed, the post office won't acknowledge your mail as lost.
If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail, redirecting your mail, tracking an item or advice on what services to use when posting an item, you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail.

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