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Dna center admin guide

Back to the Help Center Home Administrator's Guide Basic Settings ... 2025

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The document serves as an Administrator's Guide for configuring the Packet8 Complete Contact Center, detailing the use of the Configuration Manager to set up various components such as ACD, IVR, audio files, schedules, agents, queues, and email scripts. It provides step-by-step instructions on managing settings for profiles, audio greetings, agent management, queue configurations, and CRM integrations. Additionally, it covers advanced features like screen pops and Push2Dial integration with Salesforce.com.

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