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To make a claim or inquiry, you must contact us within 60 days of whichever of the following occurred first: The date the first written Account history was sent to you that contained the incident in question. The first date you electronically accessed your Account after the incident in question occurred.
Can you get a refund on a money network Card?
A: If you are entitled to a refund for any reason for goods or services obtained with your Card, your refund will be credited back to your Account if you made the purchase using the credit feature. If the purchase was a debit, the merchant may refund in cash or issue a credit back to your Account.
How do I cancel a Money Network transaction?
To cancel the transaction, select the transaction from the P2P transaction history and select Cancel. If the recipient has already selected a distribution method, you will need to contact Customer Service using the number on the back of your card for assistance. The funds are still showing in my account balance.
What time do Money Network deposits Post?
AVAILABILITY OF FUNDS For determining availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If an electronic direct deposit is made before 5:00 P.M. on a business day that we are open, we will consider that day to be the date of deposit.
How Long Does Money Network take to refund?
You may receive a credit to your Account, a cash refund or a store credit. It may take up to one week for a credit to appear.
Can you transfer money from money network to bank account?
Yes, you can easily transfer the funds1 from your Money Network Card to an existing bank account using the Money Network Mobile App2 or online at account.moneynetwork.com. You will need the Routing and Account number for your bank account.
How do I dispute a charge on my exceed card?
To make a claim or inquiry, you must contact us within 60 days of whichever of the following occurred first: The date the first written Account history was sent to you that contained the incident in question. The first date you electronically accessed your Account after the incident in question occurred.
How Long Does Money Network take to deposit money?
Transfers should post to your bank account in 1-2 business days. ACH Transfer to Domestic Bank limits apply. Please see your Account Holder Agreement online at account.moneynetwork.com for more information.
How long does a dispute take with Money Network?
We are able to process most requests within 10 business days; however, the investigation may take up to 45 days for existing Accounts or 90 days for new Accounts, point-of-sale transactions, or foreign-initiated transactions.
How do you dispute a transaction?
If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
money network dispute
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