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How to Respond to Customer Complaints Listen to or read the customer's complaint. Take a moment to process the criticism. Determine what action you'll take to address the problem. Thank the customer for their feedback. Apologize and reiterate your understanding of the issue.
Answer To a Complaint In Civil Law, an \u201canswer\u201d is the first formal response given by the defense to a complaint filed with the court by the plaintiff. This opening written statement will admit or deny the allegations, or demand more information about the claims of wrongdoing.
YOU CAN NOT RESPOND: If you do not file a response within 30 days after you were served, the plaintiff can file a form called "Request for Default," which means you have defaulted and can no longer respond to the lawsuit to defend yourself.
How do I file an Answer? You appear and answer by filing a written answer with the same court where the complaint was filed and serving the plaintiff with that answer. There is no fee for filing an answer.
Replying to a summons in writing requires you to sign and date your reply. You should keep a copy for yourself before mailing the original to the plaintiff (or the plaintiff's attorney) stated in the summons. You must also file your answer with the court.
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Complaints handling procedure Listen to the complaint. Thank the customer for bringing the matter to your attention. ... Record details of the complaint. ... Get all the facts. ... Discuss options for fixing the problem. ... Act quickly. ... Keep your promises. ... Follow up.
After you file an answer with the court The court clerk will give or mail you a court date for you and the plaintiff to come back to court. This will probably be for a Case Management Conference or a Pre-Trial Hearing.
Time for Filing and Serving Response Personally served with a complaint in Michigan Must serve and file an answer or take other action, as permitted, within 21 days of being served with notice.
Take your written answer to the clerk's office. The clerk will take your documents and stamp each set of papers "filed" with the date. They will then give the copies back to you. One copy is for you to keep. The other copy you're responsible for delivering to the plaintiff (or their attorney).
Key Takeaways Create an Answer Document. Answer each issue of the Complaint. Assert your affirmative defenses. File the answer with the court.

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