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2013 4.9 Satisfied (48 Votes)
2009 4.4 Satisfied (1641 Votes)
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Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. You must retain evidence of insurance for your claim.
The Postal Service makes payment to the mailer unless the mailer and addressee agree that the addressee should receive payment. What is the process to repay the Postal Service when a claim has been paid but the package was later delivered?
Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an items actual value.
Receiving Your Refund Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order. Approved Click-N-Ship refunds are credited to the original payment account. Business customers who applied for a refund online will be refunded by check, not credited back to their account.
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