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Versions Form popularity Fillable & printable
USPS PS 1000 2013 4.9 Satisfied (48 Votes)
USPS PS 1000 2005 4 Satisfied (40 Votes)
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Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®)
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
What happens if my lost package is not found? After you submit your request online, the USPS will begin searching for your lost mailpiece. The USPS will continue looking for your Missing Mail Search Request through their system until the search expires, typically 3 months after the request was submitted.
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You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Express, and other insured mail services are eligible for refunds via the USPS claim service.
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.
Missing Mail Definition Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com. File a claim (for insured items meeting the appropriate timeframe). Visit your local Post Office\u2122 location for assistance in filling out a Missing Mail request.
This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®). Articles for the Blind compensation is on basis of the customer's actual loss and is subject to the maximum payable being the lower of the market value of the item and £46.

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