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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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If someone is bouncing for a permanent reason, like an invalid or blocked email address, they're a hard bounce that should be removed from your list. But if they are bouncing for a temporary reason, like an autoresponder or a full mailbox, they are a soft bounce who should remain on your list.
This is a common question we get from our customers here at Constant Contact. Although you can't make edits to an email with a status of Sent, there is still a way to make the changes necessary and send out the corrected information to your contacts.
0:09 1:41 How to Find Unsubscribed Email Addresses in Marketing Cloud YouTube Start of suggested clip End of suggested clip Then click the search button under criteria click the drop-down menu. And select subscriber statusMoreThen click the search button under criteria click the drop-down menu. And select subscriber status then click unsubscribe then click the find now button.
Send a resubscribe email Click the Contacts tab. Search for the contact you want to resubscribe. Next to the contact, click ... > Resubscribe.
If you're a Constant Contact customer, there will be an unsubscribe link in every email you send out. Also, make sure to monitor the inbox for the address you are using to send your email campaigns, as many people will reply to your email and ask to be taken off your list.

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Our system will automatically dedupe the lists if the same contacts are spread over multiple lists. Also, any contact that unsubscribes will automatically be removed from all lists and will be placed within the Unsubscribed status.
Cancel online Click the profile name in the upper-right and select My Account. Click the Billing tab. Scroll down the page and click Cancel account. Click Cancel my account to continue. Select a reason for cancelling your account. ... If you're unsure about cancelling, you can contact our Support team.
Sadly not. Once sent, the message is out of your control. Although some email software may have a recall or undo, these functions are not doing what you think.
The unsubscribed status is removed only when the contact gives you permission to email them again.
Leave them in your account - Unsubscribed contacts aren't counted towards your billable contacts and we prevent you from sending them emails, so you don't have to do anything with them. Delete them from your account - If you delete your unsubscribed contacts, they're removed from your account.

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