Becoming a customer service rockstar - Myra Golden 2025

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The document 'BECOMING A CUSTOMER SERVICE ROCKSTAR' outlines key strategies for enhancing customer service skills, emphasizing the importance of establishing rapport, conveying empathy, and creating personal emotional connections with customers. It draws on best practices from companies like Apple and Starbucks, highlighting techniques such as using a friendly tone, acknowledging concerns, and actively listening to customers to improve their experience.

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