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Here are some strategies and techniques to make your difficult conversation more likely to lead to a good outcome rather than spiraling into an unhealthy and unpleasant fight. Begin with Context. Share Your Perspective. Ask Open Ended Questions. Listen for Treasure. Validate Their Perspective. Test a Proposal.
What are the 4 Ds of difficult conversation?
Communicate confidently, believe in your ability to handle the situation and stay composed. Communicate clearly. Paraphrase and repeat back what the other person said. Control your responses and adjust your communication style based on the situation or the person.
What are the 3 Cs to difficult conversations?
Before going into the conversation, ask yourself some questions: What is your purpose for having the conversation? What assumptions are you making about this persons intentions? What buttons of yours are being pushed? How is your attitude toward the conversation influencing your perception of it? Who is the opponent?
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Exercising Leadership Through Difficult Conversations
Conduct a difficult conversation. Directions. 1. Work in a small group. 2. Refer to the Preparing for Difficult Conversations Part 1 and Part 2 worksheets from.
by P MANUAL 2012 Cited by 5 Appendix A, Presentation #3 Worksheet to guide your preparation. Complete the worksheet for this part of your preparation. Videotaped Presentations Optional.
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