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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Currently, we do not directly accept credit cards for Paperless Billing payments; however, you may pay online with a credit or debit card by clicking Payment Options which will lead you to the BillMatrix service and other payment methods. You may also access BillMatrix by calling 1-800-835-2702.
If you select the option to pay online you will be redirected to the customer portal. Note: If you decide to opt out of e-billing, you will need to call 251-866-2365. Please make check or money order payable to - South Alabama Utilities.
Call our toll free number (866-674-7992) for 24/7 quick, secure and automated self-service via our interactive voice response technology (IVR). With no need for a live representative, you can: Check your account balance. Obtain information regarding your last payment.
If you are required to pay a deposit on your residential account, you are eligible for a refund once you make the payments on time for 12 consecutive months. The refund will consist of the deposit amount and the interest acquired over the 12 months. The refund will be applied as a credit to your account.
Pay by Phone Our Customer Service team can assist you with payments and questions at 1-800-245-2244.
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We invite you to explore the world of accounting through our courses, interactions with professional accountants, and exchanges with faculty and other accounting students. If you need further information, please let us know. I can be reached by email at jrich@southalabama.edu or by phone at 251-460-6144.

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