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Short Answer: Yes, if the business has responded to BBB complaints in the past, it is worth filing a complaint with the BBB since it is free and relatively quick. But note, the BBB cannot force the business to come to an agreement with you since the BBB is not a government agency.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
Common types of complaints submitted to the BBB: Disputes against any business for their product or service. Deceptive advertising. Concerns with privacy policy or practices.
Removing a BBB Review It is important to point out that the BBB itself will not remove a customer complaint businesses can only request that the BBB not publish how they respond to the customer. Start by asking the customer to retract or remove the negative review.
However, BBB does accept complaints alleging business conduct that might also be considered a criminal violation, such as deceptive advertising, telemarketing fraud, pyramid schemes, identity theft or computer trespass.
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People also ask

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Via Better Business Bureaus website file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the companys name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.

bbb complaint form pdf