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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself. Youll need to include copies of all paperwork that will help your claim, including receipts or medical certificates.
Claiming is easy Login to the Allianz OVHC OMS (or register if not already done so) Select Submit claim from the top of your window OR select Claims then Submit a Claim from the left side menu. Follow the prompts to submit up to 4 documents per claim submission.
You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.
Unless otherwise stated in your Benefit Guide or in your Table of Benefits, all claims should be submitted no later than six months after the end of the Insurance Year. If cover is cancelled during the Insurance Year, your claims must be submitted no later than six months after the date that your cover ended.
Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company.
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People also ask

Visit our online Claims Portal to file your claims If your coverage includes non-medical benefits (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc.) you can submit your claim online through our secure Claims Portal for faster claim processing.
File a claim Login to MyAllianz (claim information will be updated after 24 hours) Contact your agent. Call Allianzs Contact Centre Hotline 1-300-22-5542 (Monday to Friday, 8am to 8pm) Email to customer.service@allianz.com.my.

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