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The triage scale consists of 3 levels: category 1 (immediate), category 2 (urgent), and category 3 (non-urgent).
This means that you have to be good at listening and have a great deal of medical knowledge to ask the right questions. It can be challenging to get all of the information you need from a patient who is speaking through a phone, and it is even harder to determine what is an emergency and what is not.
Telephone triage is the process of managing a patient's call to the office to determine the urgency of the medical issue, the level of staff or provider response required, the appropriate location if the patient needs to be seen, and the timing of appointment scheduling.
Questions aimed at identifying the patient with possible ACS: Where is your pain? (location) Does it go anywhere else? (radiation) When did it start? (onset) How long has it lasted? (duration) How bad is it? (severity on pain scale) Does anything make it better or worse? Have you taken any medication to relieve it?
This means that you have to be good at listening and have a great deal of medical knowledge to ask the right questions. It can be challenging to get all of the information you need from a patient who is speaking through a phone, and it is even harder to determine what is an emergency and what is not.
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People also ask

First, an individual calls their doctors office or a dedicated number, requiring triage assistance. The call gets forwarded to an operator who collects the individual's information, including name, age, and name of their physician. The operator then relays the information to a licensed registered triage nurse.
1Triage and emergency assessment. Triage is the process of rapidly examining sick children when they first arrive in order to place them in one of the following categories: Those with EMERGENCY SIGNS who require immediate emergency treatment.
Telephone triage is the process of managing a patient's call to the office to determine the urgency of the medical issue, the level of staff or provider response required, the appropriate location if the patient needs to be seen, and the timing of appointment scheduling.
ask questions to identify symptoms; explain what they are doing; ask more specific follow-up questions to complete medical histories; deal with anxious, shy or uncommunicative patients.
Triage is a management protocol that structures the incoming workflow by priority so that the most critical work is attended to first. The practice is most often used in hospitals and other healthcare settings, becoming particularly important in response to disasters, battlefields or other emergencies.

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