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Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself. Youll need to include copies of all paperwork that will help your claim, including receipts or medical certificates.
Making a claim Claim online 24/7, through the IAG claims portal. Or call the IAG claims team on 0800 248 888, Mon-Fri, 8am-6pm. The availability of any insurance cover is subject to approval of a completed application. Terms, conditions, and exclusions do apply.
When filing a travel insurance claim, your insurer will require you to provide documentation to substantiate your claim. Very often, the insurer will require copies of airline tickets, police reports, medical bills and reports, carrier irregularities report and original purchase receipts etc.
You can activate your travel insurance cover by simply being a BNZ Advantage Visa Platinum cardholder (including joint and additional cardholders) at the time you make a payment towards any of your pre-paid travel costs such as pre-paid accommodation, pre-paid tours, or return overseas travel tickets.
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