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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Touchpoints Metrobank Contact Center. Metro Manila: (02) 88-700-700 Domestic Toll Free: 1-800-1888-5775 Email: customercare@metrobank.com.ph. Corporate Customer Care. Metro Manila: (02) 8898-8000 (press 2, then 2) Domestic Toll Free: 1-800-10-857-9727 Email: ibs.customercare@metrobank.com.ph. Head Office - Metrobank Plaza.
If you're approved for a new credit card, most companies say that your card will arrive within seven to 10 business days. That's just an estimate and consumers usually don't have to wait that long to get their credit cards. In many cases, you can receive your new card in the mail in five business days or less.
Or call the Metrobank 24/7 Customer Hotline at (02) 88-700-700, or log on to www.metrobank.com.ph. For provincial areas, call toll-free 1-800-1888-5775.
Email us at customerservice@metrobankcard.com for products and service concerns. Email us at collections@metrobankcard.com for Collections related concerns.
You may call our 24-hour Customer Service Hotline at 88-700-700 Domestic Toll-Free Hotline 1-800-1888-5775 (using a PLDT line), or International Toll-Free Hotline at (+your country and area codes) 800 8700 0707 and provide the details of the disputed transaction/s, including the transaction date, merchant name, ...
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New users Go to onlinebanking.metrobank.com.ph and click Sign Up. Fill up the required information and follow the instructions shown on screen. Use the mobile number registered at your branch of account. Enroll your Metrobank accounts to fully access the new features.
A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. This is also known as a chargeback.
Ask your bank where to send the letter and what the requirements are in your situation. Include your name, account number, contact information, and details about the transaction, such as the date, amount, and source (the merchant or biller name, for example). Finally, explain why the transaction is not accurate.
Contact your bank to discuss your situation. A good place to start is to visit their website and look for details on 'disputed transactions' or 'chargeback claims'. If you can't find it, get in touch with your card provider and tell them you want to use the 'chargeback scheme'.
You may call our 24-hour Customer Service Hotline at 88-700-700 Domestic Toll-Free Hotline 1-800-1888-5775 (using a PLDT line), or International Toll-Free Hotline at (+your country and area codes) 800 8700 0707 and provide the details of the disputed transaction/s, including the transaction date, merchant name, ...

www metrobankcard com dispute form