Formal Complaint form with instructions here - California Public ... - cpuc ca 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your name as the complainant in section A. Ensure accuracy for proper identification.
  3. In section B, provide the name of the utility you are filing a complaint against, ensuring it matches your utility bill.
  4. Section C requires you to indicate if you have attempted informal resolution with CPUC staff. Select 'Yes' or 'No'.
  5. Fill out your mailing address and daytime phone number in section D, ensuring all details are correct.
  6. In section F, clearly describe your complaint. Be specific about the issues faced with the utility.
  7. Provide suggestions for resolution in section G, including any documentation that supports your case.
  8. State the exact relief you are requesting in section H, making sure it is clear and concise.
  9. Date and sign the form in sections J and K. If applicable, include representative information.

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Formal complaint about [name of service provider] say when this was [give the date or dates when the problem occurred]. My complaint is that [list what you think went wrong or wasnt done properly. Be as clear as you can. It can help to make it short and to the point].
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]
96-B General Rule 3.1, an Advice Letter is (1) an informal request by a utility for Commission approval, authorization, or other relief, including an informal request for approval to furnish service under rates, charges, terms or conditions other than those contained in the utilitys tariffs then in effect, and (2) a
Basic rules keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly. keep to the facts. never use abusive or offensive language. explain how you felt about the behaviour you are complaining about but dont use emotive language.
For assistance in resolving a problem with a state agency, we suggest that you contact the director of the state agency, your elected representatives in the California Legislature, or a private attorney.
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People also ask

When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action youve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
Filing a Complaint File a complaint online at .dca.ca.gov or call 800.952. 5210 to have a complaint form mailed to you. California Attorney Generals Office. File a complaint online at .

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