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Steps to file a pet insurance claim Contact your insurance company as soon as possible after the incident. Gather necessary documentation such as: File a claim via the companys app, mail, phone or online portal. Be ready and available to answer questions about your pets condition and treatment.
Making a claim Simply select and fully complete the appropriate claim form (below), then email it alongside supporting receipts and vet consultation notes to claims.au@petcovergroup.com. You can take a photo with your mobile or scan your supporting documents.
For most traditional accident/illness pet insurance policies, you wont be able to submit a claim right away. Policies may require you to wait up to 14 days or longer after your enrollment becomes active before you can submit an insurance claim.
How to make a pet insurance claim Call your pet insurers claims department. Give your insurer the details of whats happened to your pet and the costs involved. If your pet needs medical care and is already being treated, give the name of the condition and the treatment or operations required.
Submit a completed claim form to the pet insurance company via its website, app, mail, email or fax, along with a copy of the itemized invoice, relevant medical records and any other required documentation.
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Once you and your vet have completed the form, the quickest way to get it to us is simply email it to the address above with the supporting documents. Alternatively you can send it by post to: John Lewis Pet Insurance Claims, Lynchwood Park, Peterborough, PE2 6GG. Our Claims Helpline is 0330 102 2756.
When a claim arises you should inform the insurance company as per procedures required. After hospitalisation, you have to ensure that you obtain and keep ready documents such as claim form, discharge summary, prescriptions and bills that you should submit for a claim.
Most insurers will want to see the pets medical history and a vet invoice as part of any medical claim. If more than one vet is involved (for example if the pet is referred to a specialist or required emergency out of hours treatment), insurers will normally require information from all vets involved.

john lewis claim form pdf