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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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What happens if OnTrac doesn't deliver?

If a recipient's location is not open on the first delivery attempt and it is still within the delivery commitment time, the driver may attempt to deliver the package at the end of the delivery route at no additional charge. Same-day reattempts are not available for OnTrac Ground Service.

How do I speak to someone at TRAC?

You can reach our helpful customer service team seven days a week, from 8:00am \u2013 11:45pm (EST), by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with other issues.

What does OnTrac mean by end of day?

OnTrac Ground Ground shipments are delivered by end of day. The delivery time will vary based on a route's other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite deliveries.

Why is my OnTrac package not moving?

Why is my OnTrac package not moving? Your local delivery provider may have been delayed or your package is in transit. Contact OnTrac's customer service at 800.334. 5000 for any concerns.

What does OnTrac mean by end of day?

OnTrac Ground Ground shipments are delivered by end of day. The delivery time will vary based on a route's other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite deliveries.

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How reliable is OnTrac shipping?

Overview. OnTrac has a consumer rating of 1.11 stars from 784 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about OnTrac most frequently mention customer service, front door and next day problems. OnTrac ranks 228th among Shipping sites.

What carrier does OnTrac use?

Western regional parcel carrier OnTrac today launched a delivery service in conjunction with the U.S. Postal Service (USPS) that offers large-volume retailers a fourth major business-to-consumer option in a region covering 70 million consumers.

Does OnTrac deliver to post office?

Yes, Ontrac delivers through USPS. Ontrac delivers through the Usps as a part of its Direct Post program.

How do I contact OnTrac shipping?

Messenger Services are offered in 14 states: Minnesota, South Dakota, Nebraska, Iowa, Missouri, Kansas, Colorado, Wyoming, Utah, Nevada, Arizona, Oregon, Washington and Idaho. For more information about OnTrac Messenger and our full line of services, click here or call 888.334. 5001.

What carrier does OnTrac use?

Western regional parcel carrier OnTrac today launched a delivery service in conjunction with the U.S. Postal Service (USPS) that offers large-volume retailers a fourth major business-to-consumer option in a region covering 70 million consumers.

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What happens if OnTrac doesn't deliver?

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What does OnTrac mean by end of day?

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