Ontrac claim 2025

See details

3.9 out of 5

44 votes

The OnTrac Service Guide outlines the company's regional overnight package delivery services across eight states, emphasizing their commitment to quality, competitive rates, and customer satisfaction. It details shipping procedures, service options, pickup methods, and guarantees, including a Money-Back Service Guarantee. The guide also includes information on billing, invoicing, and terms and conditions for various services offered by OnTrac.

Here's how it works

01. Edit your ontrac file a claim online

Type text, add images, blackout confidential details, add comments, highlights and more.

02. Sign it in a few clicks

Draw your signature, type it, upload its image, or use your mobile device as a signature pad.

03. Share your form with others

Send cargoclaims ontrac com via email, link, or fax. You can also download it, export it or print it out.

How to use or fill out ontrac claim with our platform

Ease of Setup

DocHub User Ratings on G2

Ease of Use

DocHub User Ratings on G2

Click ‘Get Form’ to open the ontrac claim in the editor.
Begin by entering your account number in the designated field. This is essential for tracking and processing your claim.
Fill in today’s date using the format mm/dd/yy. Accurate dating is crucial for timely processing.
Provide the recipient's address, ensuring it is complete and accurate. Remember, OnTrac cannot deliver to P.O. Boxes.
Select the service type you used for shipping from the available options. This helps categorize your claim correctly.
If applicable, check the box indicating if a delivery signature was required. This can affect liability and claims processing.
Enter any declared value for your shipment if it exceeds $100, as this impacts coverage during transit.
Review all entered information for accuracy before submitting your claim through our platform.

Start using our platform today to streamline your ontrac claims process effortlessly!

be ready to get more

Complete this form in 5 minutes or less

Get form

Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What happens if OnTrac loses your package?

What If OnTrac Cannot Locate the Package? If OnTrac confirms they cannot locate your package after their investigation (usually takes a few business days), please contact Skybound support. Let us know your Skybound order number, your OnTrac tracking number, and the outcome of your communication with OnTrac.

What if my OnTrac package is delivered but not here?

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing Tracking shows delivered; no package. This will open an investigation for the package. Then check your email for more information on the investigation process.

How do I speak to a live person at OnTrac?

Use ontrac.com for Faster Customer Service You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

What happens if a tracked package is lost?

File a Claim If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

How to file a claim with OnTrac?

If you are the recipient of a Shipment, please contact the company that shipped you the Package to arrange a replacement or refund. All claims related to Shipments must be handled through the OnTrac Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department.

Try more PDF tools