Ontrac claim 2025

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The OnTrac Service Guide outlines the company's regional overnight package delivery services across eight states, emphasizing their commitment to quality, competitive rates, and customer satisfaction. It details service options, including various delivery times and guarantees, pickup methods, packaging instructions, and billing procedures. The guide also highlights OnTrac's achievements and dedication to improving service efficiency while maintaining environmental standards.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What do I do if my package says delivered but I never got it?

If your package is marked as out for delivery but never arrives, its possible that it may have been lost, misdelivered, or marked as delivered mistakenly. In such a scenario, contact the delivery company immediately, provide them with the tracking number and details of your order to find a resolution.

What if OnTrac says delivered but not delivered?

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing Tracking shows delivered; no package.

Does OnTrac give refunds?

⦁ PREMIUM Ontrac Essentials Customers: No cancellation fees or early-termination fees. Cancel at any time. ⦁ No refund will be given for unused portions of your subscription period once the charge has been processed.

How do I file a claim with OnTrac?

OnTrac: Claims must be filed within 30 days via claims@ontrac.com or by mail to OnTrac, Attn: Claims, 2501 S. Price Road, Suite 201, Chandler, AZ 85286.

What if OnTrac delivery says delivered but not here?

If your package is marked as delivered, but you cannot locate it, please use Wink, our Virtual Chat Assistant, to help create a ticket. This will open an investigation for the package. Then, check your email for more information on the investigation process.

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What if my package said out for delivery but never came?

Delivery vendors under contract with OnTrac may take a photo of a package during the delivery process.

How do I file a complaint against OnTrac?

You can call the OnTracs hotline +18044142590 (US) to talk with a customer service representative or 3022467136 (text) for general delivery complaints. To track status of your shipment, text track my package to 5878172380 to get assistance from an executive. Standard message and data rates apply.

Ontrac claim 2025

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How to edit Ontrac claim in PDF format online

Complete this form in 5 minutes or less

Got questions?

What do I do if my package says delivered but I never got it?

What if OnTrac says delivered but not delivered?

Does OnTrac give refunds?

How do I file a claim with OnTrac?

What if OnTrac delivery says delivered but not here?

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What if my package said out for delivery but never came?

How do I file a complaint against OnTrac?

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