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The goal of Navigators and non-Navigator assistance personnel is to provide information and services in a fair, accurate and impartial manner, while the goal of certified application counselors is to act in the best interest of the applicants they assist.
Steps to Becoming a CAC Organization Identify prospective CACs, appraise them of CAC regulations and agreements. Complete online training in Learning Management System and print CAC Certificate. Continue to complete any ongoing training provided by MassHealth and the Health Connector.
The Centers for Medicare & Medicaid Services (CMS) designates CDOs in the Federally-facilitated Marketplaces (FFMs) to certify their staff members or volunteers to act as certified application counselors (CACs) if certain requirements are met.
An individual (affiliated with a designated organization) who is trained and able to help consumers, small businesses, and their employees as they look for health coverage options through the Marketplace, including helping them complete eligibility and enrollment forms.
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