Prior Authorization Request Form Member ... - OptumRx 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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To have your doctor make a request Your doctor or provider can contact UnitedHealthcare at 1-800-711-4555 for the Prior Authorization department to submit a request. The plans decision on your request will be provided to you by telephone and/or mail.
Please refer to the specific coverage information you receive after you enroll. We typically decide on requests for prior authorization for medical services within 72 hours of receiving an urgent request or within 15 days for non-urgent requests.
Submitting a PA request to OptumRx via phone or fax above. For urgent requests, please call us at 1-800-711-4555. (Hours: 5am PST to 10pm PST, Monday through Friday.)
Starting April 1, 2025, well no longer require prior authorization or concurrent review processes for home health services managed by Home Community (formerly naviHealth). These changes are part of ongoing efforts to reduce total UnitedHealthcare prior authorization volume.
To submit these requests, please contact our PA department at 1-800-711-4555.
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People also ask

Prior authorization (prior auth, or PA) is a management process used by insurance companies to determine if a prescribed product or service will be covered. This means if the product or service will be paid for in full or in part.
If your provider submits the request, they will send the required information to your health plan. You may need to fill out forms for your providers office. A prior authorization form will include information about you, your medical conditions, and your health care needs.

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