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Click ‘Get Form’ to open the fnb claim in the editor.
Begin by entering your personal information. Fill in your cardholder name, surname, contact number, email, card number, and account number accurately.
In the transaction information section, list each disputed transaction amount along with its corresponding transaction name and date. Ensure all details are correct for a smooth processing experience.
Provide a clear explanation of the circumstances surrounding the fraud incident. Include where it occurred, how you were interrupted, and any relevant dates and times.
Review your declarations carefully. By signing this form digitally, you confirm that all provided information is true and understand the implications of misrepresentation.
Attach a clear copy of both sides of your card if it was in your possession during the fraudulent transactions. This is crucial for processing your claim without delays.
Once completed, save your document and send it via email to debit&cheqcrdfrd@fnb.co.za or fax it to 011 438 8799.
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1.13 How long does a successful dispute take? a) If you dispute a debit order collection within 40 (forty) days, the money will be reversed into your account within a period of up to 2 (two) days. b) You will receive an SMS when the dispute is logged, the debit order will either be refunded or declined.
How do I get my money back from FNB?
Complete the Payment Reversal Request Form in full. This form must be completed in full and signed by the account holder/mandated representative. The completed form must be e-mailed to fnbdigitalrecalls@fnb.co.za. You will receive an automated response with a reference number for the reversal request.
How long does a FNB claim take?
Our claims process Whats more, our claims process is quick and simple, with valid claims paid out within 24 hours and 1 in 5 claims paid out in 30 minutes.
How do I make an FNB claim?
How to claim Submit your claim on your FNB App. Via email to fnblifeclaims@fnb.co.za. Online via .fnb.co.za by selecting Submit a claim By telephone on 087 736 7772. At your nearest FNB branch.
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