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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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MetLife Life Insurance claims payout time is about 5 to 7 days. You have a choice of getting the death benefit as a check or as a deposit in the Total Control Account.
If you need a claim form, visit www.metlife.com/mybenefits or call 1 800 942-0854.
Online. If you're an individual beneficiary: complete online. If you're a trust or entity: complete online. Email to INDlifeclaims@metlife.com. Fax to 1-908-655-9586. Mail via USPS to the address provided on your claim kit.
When you submit your life insurance claim, Metlife usually takes five to ten business days to review it. During this time, the company may also contact you if it needs additional info. Once MetLife approves your insurance claim, you will receive the payment via USPS within five business days.
Once we receive your claim, we'll review everything within 5 business days and respond to your claim within 10 business days if we need more information from you. If there are multiple beneficiaries, how will we get paid? Each beneficiary needs to submit a claim form in order to get paid.
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People also ask

How to submit a claim: Sign in to MyBenefits now. Make sure to have the following information available: Your contact information. Disability details. Physician contact information. A MetLife Claims specialist will be in touch within 1-2 business days to confirm next steps.
Can I check the status of my claim? Yes, you can. Once we receive the documents, you can call our customer service team at 1-800-638-5000 for updates. If you're filing as an individual beneficiary, we can also send you status updates via email or text if you selected one of these options when completing the claim kit.
Once we receive your claim, we'll review everything within 5 business days and respond to your claim within 10 business days if we need more information from you. If there are multiple beneficiaries, how will we get paid? Each beneficiary needs to submit a claim form in order to get paid.
Can I check the status of my claim? Yes, you can. Once we receive the documents, you can call our customer service team at 1-800-638-5000 for updates. If you're filing as an individual beneficiary, we can also send you status updates via email or text if you selected one of these options when completing the claim kit.
Once MetLife approves my claim, how soon will I receive my payment? Once we approve your claim, we'll send your payment via USPS within 5 business days. Please note, mail delivery times may vary.

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