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The debt-forgiveness program by the New York State Public Service Commission (PSC) will give one-time credits to all residential non-low-income customers and small-commercial customers for any utility arrears through May 1, 2022.
Utility Assistance Program (UAP) If you are having trouble paying your utility bills and have a question about the program, please contact the DSS/HRA HEAP unit at 1-718-557-1399.
New Yorkers may apply for emergency financial help to prevent eviction, pay your energy or utility bills, or buy health-related items. You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the One Shot Deal. Call (718) 557-1399 for more information.
The higher benefit levels took effect on December 11, 2022. Eligible households can receive one Regular HEAP benefit per season with a maximum of $1,126, depending on their income, household size, how they heat their home and if the household includes a vulnerable family member.
You may be eligible for an Emergency HEAP benefit if: Type of EmergencyAmountNatural Gas Heat Only$400Natural Gas Combined with Heat Related Domestic$585Electric Heat Combined with Heat Related Domestic$585Non-utility heating fuel (oil, kerosene, and propane)$9002 more rows
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2022-2023 HEAP Monthly Income Limits Household SizeMaximum Gross Monthly Income1$2,8522$3,7303$4,6084$5,48510 more rows
Applications for the HEAP Emergency Benefit close on April 28 or when funds run out, whichever comes first. Download and complete the application. Mail your application to: New York City Home Energy Assistance Program. P.O. Box 1401, Church Street Station. New York, NY, 10008.
Under the program, a credit will be applied to eligible customer accounts for unpaid COVID-related balances accrued through May 1, 2022. Approximately 478,000 residential customers (i.e., roughly 1.2 million New Yorkers) and 56,000 small businesses in New York State will receive assistance totaling $672 million.

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