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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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W2s are sent by either the Employer, or by Sun Life. To determine where to get your W2, please call 1-800-247-6875, or reach out to your Employer to confirm. Postal Service: W2s are mailed no later than the last business day of January for payments issued in the prior tax year and will only be sent to the Employee.
Get the status of my claim? Call 800-247-6875 and follow the prompts for automated service to track the status of your Life claim.
If you have your banking information on file with Sun Life (if you have registered on the mysunlife.ca site for electronic funds transfer), youll receive reimbursement directly into your bank account typically within 48 hours.
If your loved one has benefits with Sun Life, call us at 800-247-6875, Monday through Friday from 8 a.m. to 8 p.m. ET and we can help you with your claim. Information we will need: Copy of the death certificate. Beneficiary designation (your loved ones employer should have this information)
Submit your claims online for instant processing. You save time and paper, and in most cases you get your benefits payment less than 48 hours after your claim is processed! View your claims statements as well as your claims history.
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People also ask

Q: How long does it typically take to process a life insurance claim after a policyholders death? A: Most claims are processed within two weeks to two months, depending on insurer procedures and required documentation.
To get your claim forms: Sign in to my Sun Life . Under Benefits, choose Submit a Claim, then Print claim form. Choose the PDF claim form you need and fill it out online, or print it and fill it out by hand.

sun life claims form