DEP customer dispute form - NYC.gov - nyc 2026

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The document is a Customer Dispute Form for filing complaints regarding water and sewer charges with the Department of Environmental Protection (DEP). It requires identifying information from the customer, details about the property, and grounds for dispute. The form must be completed by the owner or an authorized representative and submitted to DEP within four years of the disputed bill. Instructions for completion and submission are provided, along with information on appeal guidelines.

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Click ‘Get Form’ to open the DEP customer dispute form in the editor.
Begin by filling in your identifying information. Enter your account number as it appears on your water bill, followed by your name, borough, block, lot, and mailing address.
Provide your contact details including home, daytime, and cell phone numbers along with your email address. If an authorized representative is filing the application, include their contact information as well.
Indicate the service address if it differs from the owner's mailing address. Then select the type of property by checking the appropriate box.
In the grounds for dispute section, check all applicable categories and briefly state why you believe the charges are incorrect. Attach any additional documentation if necessary.
Finally, ensure that you sign and date the form. If applicable, check the box indicating a Letter of Authorization is on file.

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2022	4.5 Satisfied (51 Votes)
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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I change the owner of my NYC water bill?

When a property is sold in New York City, the new owner must alert DEP to the transfer of ownership by completing a Customer Registration Form. This form provides DEP with the appropriate mailing information for future water and wastewater bills.

How do I dispute a DEP bill in NYC?

To file a Written Complaint (Dispute) DEP BCS Disputes must be submitted in writing within four years of the date of the bill in question. DEP will make best efforts to render a written decision within 90 days of receipt of the complaint. 2. You may email your dispute to customerservice@dep.nyc.gov.

How do I file a complaint with DHS NYC?

311 should transfer you to the DHS Office of the Ombudsman to make your complaint. You can also contact the Office of the Ombudsman directly by calling 800-994-6494 or emailing ombudsman@dhs.nyc.gov. When making a complaint about conditions, it is a good idea to have photo evidence.

Who is the head of the DEP in NYC?

I am Rohit Aggarwala, the Commissioner of the Department of Environmental Protection (DEP).

What types of complaints does 311 NYC handle?

NYC311 can accept Service Requests for a wide range of issues, including over 500 complaint types. Service Requests can help you get a pothole fixed in your neighborhood, the heat turned on in your apartment, or a refund for an overpaid parking ticket.

dep dispute form

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How do I dispute my DEP water bill in NYC?

Disputes must be submitted in writing within four years of the date of the bill in question. DEP will make best efforts to render a written decision within 90 days of receipt of the complaint. 2. You may email your dispute to customerservice@dep.nyc.gov.

How do I file a complaint with NYC DEP?

Filing a report with 311 is easy and helps us to quickly and efficiently follow up on your concern. Contacting 311 not only ensures that your report will be routed to the right city agency, but it also helps us to monitor and track complaints over time so that we can serve you better.