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We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.
Charging excessive fees, refusing to give the client his or her money, stealing the client's money, or misplacing the client's money are clear indicators of an ethics violation.
Perhaps the most common kinds of complaints against lawyers involve delay or neglect. This doesn't mean that occasionally you've had to wait for a phone call to be returned. It means there has been a pattern of the lawyer's failing to respond or to take action over a period of months.
For information on the status or regulatory history of a lawyer or paralegal contact Regulatory Inquiries at RegInquiry@lso.ca or 416-947-3300 or toll free 1-800-668-7380. You can also search the Law Society's Lawyer and Paralegal Directory.
The Law Society is the independent professional body for solicitors. We are the voice of solicitors, driving excellence in the profession and safeguarding the rule of law.
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1-866-388-7371 from Canada or the United States. 1-819-536-0701 from outside Canada and the United States.
The Law Society of Ontario (LSO; French: Barreau de l'Ontario) is the law society responsible for the self-regulation of lawyers and paralegals in the Canadian province of Ontario.
The three most common bar complaints filed against lawyers are allegations of incompetence, not acting with reasonable diligence and promptness, and the lawyer having a conflict of interest.
The Law Society of Ontario, formerly called the Law Society of Upper Canada, regulates the lawyers and paralegals of Ontario in the public interest.
Created by an act of the Legislative Assembly in 1797, the Law Society of Ontario governs Ontario's lawyers and paralegals in the public interest by ensuring that the people of Ontario are served by lawyers and paralegals who meet high standards of learning, competence and professional conduct.

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