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If the Warranty Company is not honoring their Warranty, you can file a complaint at the Federal Trade Commission at FTC. gov. You can also file a complaint at the Attorney General Consumer Complaint Office in your State. You might want to speak to a Consumer Law Attorney.
Background. The Motor Vehicle Franchise Act (MVFA) requires manufacturers to provide dealers with Fair and Adequate Compensation for warranty repairs. Under current law, fair and adequate compensation for warranty repairs is loosely defined as reasonable compensation for parts, time allowances, and labor rates.
I purchased from you on [Date of Purchase]. It is still under warranty, and I need to have it repaired as soon as possible. [Here describe briefly the repair that is needed, and why the urgency, i.e., The heavy door of this refrigerator simply fell straight down to the floor when I opened it this morning.
File a complaint with the FTC and your states attorney general if they wont honor the warranty. Dig to find out who the president or VP of the company is and send an email or certified letter by mail.
The Basic Concepts: A warranty is a legally binding commitment forming part of the sales contract which assures the buyer that the product or service is free from defects. A warranty often provides for a specific remedy such as repair or replacement in the event the article or service fails to meet the warranty.
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