Patelco transaction dispute online 2025

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  1. Click ‘Get Form’ to open the patelco transaction dispute form in the editor.
  2. Begin by entering your Member Name and Account Number at the top of the form. This information is essential for identifying your account.
  3. Fill in the Merchant Name and provide your Member Signature along with the Date. Ensure that all details are accurate to avoid processing delays.
  4. Input your Home Phone and Work Phone numbers for contact purposes, followed by the Transaction Amount and Transaction Date.
  5. In the section regarding merchant contact, specify the merchant name you contacted and the date of contact. This helps Patelco understand your efforts to resolve the issue.
  6. Select any applicable reasons for your dispute from the provided options, ensuring you attach any necessary documentation like sales receipts or return proofs as indicated.
  7. Review all entered information for accuracy before submitting. Once completed, save your form and follow instructions to fax or mail it to Patelco.

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The ransomware attack caused essential computer functions at Patelco to shut down from June 29, 2024, to July 15, 2024, and disrupted services to Patelcos members, including the inability to conduct any online banking functions.
Generally, youll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.
Select your personal credit card. Select the transaction you want to dispute. On the Transaction Details page, select I disagree with this charge. Follow on-screen instructions.
Complaint --Select Nature of transaction-- Person to person. Person to merchant Nature of transaction. --Select Issue Type-- Amount debited but not credited to beneficiaries account. Comments. Provide brief about your issue. Transaction ID * Please enter your 12-digit transaction reference number.
1. Log in to Online Banking and select the account with the transaction youd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions.
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