Mtn insurance claim form 2025

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If you are on an MTN contract plan, you can pay for your insurance policy as part of your monthly cell phone contract payment. All risks and repairs only apply to your smartphone, laptop, smartwatch, and router depending on which device(s) you have insured.
Protect yourself and your loved ones from the financial woes of the unexpected. You can get a minimum of 30 days life cover, hospital cover or both, every time you load MTN airtime. Dial *296# to get started. TC apply.
When a claim arises you should inform the insurance company as per procedures required. After hospitalisation, you have to ensure that you obtain and keep ready documents such as claim form, discharge summary, prescriptions and bills that you should submit for a claim.
Once all the required documents have been submitted, the valid claim will be processed and paid within 2 business days provided that all the required information has been provided together with the supporting documents.
Subscribers can manage their own policy by dialing *165# on any phone with an MTN sim. The subscriber will be credited with 5% of total premiums paid within a year if they do not make a claim during the period. Subscribers will receive an SMS to inform them if monthly premium deduction was successful or unsuccessful.
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You must: Within 30 (thirty) days of the date of loss or one of the above-mentioned incidents, complete a claim form (which is available from Admyntec Services (Pty) Ltd or on the MTN website, .mtn.co.za) and email it to mtnclaims@admyntec.co.za or contact them telephonically on 083 123 6084.

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